At Kwickgaadi, we are dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Information Technology Act, 2000 and the General Data Protection Regulation (GDPR) (where applicable).

1. Information We Collect:

We may collect the following types of personal and non-personal information:

• Personal Information: Full name, contact number, email address, residential address, date of birth, driver’s license, Aadhar or other ID verification details, and profile photo.
• Booking & Transaction Data: Rental history, payment method, amount, transaction ID, and billing address.
• Location Data: Real-time GPS data during the active rental session (only with consent).
• Device Information: IP address, browser type, operating system, mobile identifiers, and access logs.
• Communication Data: Messages, reviews, and queries you send through the platform.

2. Purpose of Data Usage:

We use your information for the following purposes:

• To verify your identity and eligibility to rent a vehicle.
• To process bookings, payments, refunds, and billing-related operations.
• To enable location tracking for safety and vehicle return purposes (during rental).
• To provide customer support and respond to inquiries or complaints.
• To analyze trends, improve our website/app, and personalize user experience.
• To send updates, promotions, and reminders (you may opt out at any time).

3. Data Sharing:

We do not sell or rent your personal data. However, your data may be shared with:

• Trusted partners (payment gateways, verification partners).
• Law enforcement or regulators when required by law.
• Internal departments for risk and fraud analysis.

4. Your Rights (Under GDPR/IT Act):

• Right to Access your personal data.
• Right to Rectify incorrect or outdated information.
• Right to Erasure (“Right to be Forgotten” under GDPR).
• Right to Withdraw Consent at any time.
• Right to Object to processing for marketing.

You can exercise your rights by emailing: hello@kwickgaadi.com

5. Data Protection:

We use SSL encryption, firewalls, and restricted access protocols to secure all user data. Our servers are hosted in compliance with Indian data protection laws.